Due to the increased numbers of emergency cases our hospital is seeing, we have updated our client check-in system. Our new mobile/online check-in ensures that our most critical patients receive the care they need immediately.
The online/mobile check-in system allows our clients to wait to be seen in the comfort of their home and streamlines communication between our clients and our care team. Clients and pets who are waiting to be seen will be updated by text message through our client check-in system. Please opt-in for text messages as they will only be used for direct communication.
After registering your pet, our care team will review the information provided and determine what level of care may be necessary. As part of the initial evaluation, we may contact you to collect more information or advise you to come in for further assessment.
Based on your pet’s assessment and our current ER capacity, we can provide estimates for wait times. Also, if our ER cannot receive additional patients, we may recommend you seek care at another veterinary facility.
*If your pet is in critical condition, do NOT check in online. Please call us at 317-782-4484.
If you have a scheduled Specialty Service appointment, please call or head to the hospital at your scheduled time instead of using our online check-in service.
To cancel your appointment, please text “9” or call the hospital at 317-782-4484 so that we can remove your pet from our waiting queue.
There are many items that we take into consideration when determining the order in which patients are seen. Primarily, patients are seen based on the severity of their medical issues. With all other things equal, patients are seen based on the order they have checked in. Once you check-in online and complete the registration process, our triage team will review the information to better understand your pet’s medical needs. Based on that review we may reach out via text to ask additional questions, advise you to bring your pet in for futher assessment, or assign your pet a place in line to be seen. Based on your pet’s assessment and our current ER workload, you may be seen immediately or have an extended/variable wait time.
Because we see a large number of critical patients that can walk in at any time, it makes it very hard to predict wait times. Once your pet has been fully assessed we do try to give estimates of how long it will take to receive care. These estimates may change at any time due to the change in status of any of our hospitalized patients, or arrival of additional critical cases.
Texting is the most efficient form of communication that our care team uses. If you opt-out of text messaging, the registration link will be sent to your email for completion. We will be notifying you by a phone call when it is time for your to head to the hospital.