Frequently Asked Questions
An emergency is defined as any period of time a pet owner has an urgent concern regarding their pet. We are here 24 hours a day, 365 days a year to aid, assist, and care for animals that are suffering from any acute or chronic illness. If you are unsure if something might be an emergency, you are welcome to call our office for advice; however, the safest course of action is to bring your pet in for an examination.
Our facility is an extension of your veterinarian’s practice. We compliment the services of your veterinarian just as a specialist in human medicine helps your family doctor handle specific medical or surgical problems. IndyVet provides advanced emergency and critical care or specialized medical and surgical services consisting of advanced imaging and diagnostic options. We also have one of the largest animal blood banks in Indiana providing immediate, life-saving blood and plasma to our patients. This, along with our skilled and dedicated staff, allows us to provide the highest level of care.
Not for emergencies. We are open 24 hours a day, 7 days a week, 365 days a year and are available any time your pet has an emergency. Our specialty departments consisting of Internal Medicine, Neurology, Oncology, Ophthalmology, Surgery, and Rehabilitation & Acupuncture do require appointments. Appointments are scheduled through our Referral Coordinators at 317-782-4484.
Please bring any medical records and radiographs you may have and write down any medications your pet is taking. If you think your pet has been poisoned, please bring the container of whatever your pet ingested (rat poison, people medication, anti-freeze, etc.).
Yes. We know you have a relationship with your family veterinarian and recognize that they may provide essential insight into the medical management of your pet’s condition. We remain in daily communication with your veterinarian, acting as a team of professionals to provide the best possible care for your pet.
Absolutely. Your pet’s wellness relies on your veterinarian having a clear picture of your pet’s health history. In order to facilitate this, we will provide a copy of our records to your veterinarian.
Probably not. Usually we will recommend that you bring your pet in for evaluation so that we can provide the best advice possible. However, if your pet has ingested a KNOWN substance, we may have directions for you to follow prior to bringing your pet in for care.
When you arrive, a technician will triage the patient to determine if immediate attention from a doctor is required. Those clients with stable patients are placed into an exam room and will be examined by a doctor as soon as possible. Once the examination is complete, the doctor will review a Care Plan detailing the initial recommendations for care along with expected costs for the suggested treatment.
No. We have emergency doctors and technicians on duty at all times – 24/7/365. We care for your pet around the clock and will take care of any needs that arise overnight to assure your pet is as comfortable as possible.
A veterinary technician is a credentialed professional whose job involves helping all types of animals live healthy and happy lives. Vet techs use medical knowledge and clinical skills to provide routine and emergency nursing care under the direction of a veterinarian. Whether it’s facilitating well-check exams, administering laboratory tests, or assisting during surgery, vet techs support veterinarians in meeting the diagnostic and treatment needs of sick and healthy animals.
Absolutely! We highly encourage visiting your pet. Family visits help reduce patient stress, improve appetite, and may reduce hospitalization time. Sometimes visitation may not be possible, or limits might be needed to allow the delivery of required critical care. Please coordinate your visit with the attending emergency doctor.
You will usually follow up with your family veterinarian. Depending upon your pet’s condition and disease, or at the discretion of your family veterinarian, you may return to IndyVet for follow-up treatment. IndyVet offers other specialty services such as Rehabilitation & Acupuncture, and may collaborate/partner with your veterinarian to optimize your pet’s follow up care. If you have questions regarding your pet’s follow-up care, please ask a customer service representative or the attending emergency doctor for guidance.